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FAQ

How long does it take for my recipient to receive the funds?arrow
Is transferring through your services safe?arrow
Do I have to use the same email and phone number every time I use your service?arrow
Who is Palla?arrow
Can I transfer from outside the U.S.?arrow
The service offered on this platform is provided exclusively by Palla Inc., which assumes full responsibility for meeting its obligations to the consumer. Nequi, a business line of Bancolombia S.A., an entity supervised by the Financial Superintendence of Colombia, does not provide this service and assumes no responsibility for it.